IT Modernization White Paper
Title
Proactive Problem Prevention Transforming Service Management
Abstract
What if we could see the entire network in a complete real-time picture, to identify and correct impending problems?
Executive Summary
Service managers and system administrators have become accustomed to addressing network problems after they are reported by users. But what if we could see the entire network in a complete real-time picture, to identify and correct impending problems? Advancements in network management are fueled by new technologies, platforms, software solutions (modernization) and transformational digital processes that respond to and protects large and complex networks.
These rapid changes are moving service management to a more proactive approach that detects potential security threats in real-time before damage can occur. Strategic automation employs a variety of artificial intelligence and machine learning tools to provide service managers with deep digital insights that harness data history and predict the future. The result is a better performing, more reliable and lower cost network operation with increased cybersecurity and service event effectiveness.
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Practice Areas
Advisory
Implement process improvement, optimize people, resources, and budgets, and manage programs on a long-term basis.
Cloud Services
Approach each requirement with the concept that Cloud solutions can be designed, deployed, and managed with elasticity in mind.
Cybersecurity
Ensure safety and security on networks, in storage solutions, in application development and with personnel.
Service Desk
Handle helpdesk and other IT support services allowing customers to focus on their core mission.
Insurance Services
Optimize core system implementations for insurance carriers focusing on the most complex and manual areas.
IT Modernization
Modernize even the most obsolete infrastructure with solutions to succeed now, and optimize with a roadmap for the future.
Managed Services
Recruit and deploy highly qualified candidates who have the right skills for the job – including secret and top-secret clearances.
Network Engineering
Install, manage, and support safe and effective networks at scale to build strong systems and defenses with critical infrastructure.