Executive Summary

Service managers and system administrators have become accustomed to addressing network problems after they are reported by users. But what if we could see the entire network in a complete real-time picture, to identify and correct impending problems? Advancements in network management are fueled by new technologies, platforms, software solutions (modernization) and transformational digital processes that respond to and protects large and complex networks.

These rapid changes are moving service management to a more proactive approach that detects potential security threats in real-time before damage can occur. Strategic automation employs a variety of artificial intelligence and machine learning tools to provide service managers with deep digital insights that harness data history and predict the future. The result is a better performing, more reliable and lower cost network operation with increased cybersecurity and service event effectiveness.