Service and Help Desk Automation Streamlines Performance, Reallocates IT Resources
An organization contemplating automated technologies may initially be deterred. However, when properly applied, the efficiencies of automated technology provide opportunity.
Automation technologies are rapidly changing the way service management is applied to the help/service desk environment. Application of technologies like Artificial Intelligence (AI), Cognitive Computing, Machine Learning (ML) and Robotic Process Automation (RPA) can significantly streamline operations while simultaneously protecting data from cyber breaches.
An organization contemplating automated technologies may initially be deterred by limited resources, policy changes or costs of maintaining existing IT operations. However, when properly applied, the efficiencies of automated technology provide the opportunity for organizations to reallocate much of their existing service management IT resources to other priority areas without increasing total IT spending.
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