IT Modernization White Paper
Title
Service and Help Desk Automation Streamlines Performance, Reallocates IT Resources
Abstract
An organization contemplating automated technologies may initially be deterred. However, when properly applied, the efficiencies of automated technology provide opportunity.
Executive Summary
Automation technologies are rapidly changing the way service management is applied to the help/service desk environment. Application of technologies like Artificial Intelligence (AI), Cognitive Computing, Machine Learning (ML) and Robotic Process Automation (RPA) can significantly streamline operations while simultaneously protecting data from cyber breaches.
An organization contemplating automated technologies may initially be deterred by limited resources, policy changes or costs of maintaining existing IT operations. However, when properly applied, the efficiencies of automated technology provide the opportunity for organizations to reallocate much of their existing service management IT resources to other priority areas without increasing total IT spending.
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Practice Areas
Advisory
Implement process improvement, optimize people, resources, and budgets, and manage programs on a long-term basis.
Cloud Services
Approach each requirement with the concept that Cloud solutions can be designed, deployed, and managed with elasticity in mind.
Cybersecurity
Ensure safety and security on networks, in storage solutions, in application development and with personnel.
Service Desk
Handle helpdesk and other IT support services allowing customers to focus on their core mission.
Insurance Services
Optimize core system implementations for insurance carriers focusing on the most complex and manual areas.
IT Modernization
Modernize even the most obsolete infrastructure with solutions to succeed now, and optimize with a roadmap for the future.
Managed Services
Recruit and deploy highly qualified candidates who have the right skills for the job – including secret and top-secret clearances.
Network Engineering
Install, manage, and support safe and effective networks at scale to build strong systems and defenses with critical infrastructure.