SERVICE DESK
Handle helpdesk and other IT support services allowing customers to focus on their core mission.
Chameleon’s Service Desk Practice
We see too many organizations duplicating their efforts and using valuable resources running their own service desk. In order to retain the technical talent to run helpdesk and other IT infrastructure support activities, organizations expend efforts in non-IT areas like accounting, talent acquisition, benefit management, and others. This takes focus away from an organization’s mission. Chameleon will provide helpdesk and other IT support services for your organization in a seamless fashion. We will take on supporting your users from their basic tier I questions to handling the most complex issues. We will maintain your server and network software and hardware, including keeping it up-to-date with the latest vendor updates. Your helpdesk and IT support service may include:
- Providing tier I, tier II and tier III helpdesk personnel
- Leveraging a modern helpdesk system with customer specific configurations
- Desktop management services
- Network support
- Network security
- Messaging and directory services support
- Server administration and support
- Information assurance/security
- Administrative and telecommunications support
- Communications engineering
- Computer operations and facilities engineering
- Migration of infrastructure to the cloud
- Removal & recycling of old materials
Navigating the complexities of IT modernization and cybersecurity, requires a partner you can trust. A partner who has been there before and delivered. A partner who has a proven roadmap to follow that also has the experience to know when a detour will avoid risk.
We understand the commitment, knowledge and skill it takes to define a large-scale scope of work, allocate and deploy resources and talent, and execute with precision.
“We’ll Handle It—All of It” is music to any executive’s ears, particularly when the outcomes meet, or exceed, expectations. Chameleon has an experienced program and project manager focused on quality and excellence.
Our teams are built to meet your specific needs, with credentialed personnel who are ready and qualified to achieve the goals we set out to accomplish.
Our strategic advisory services are designed to help you plan for the future, lead, and transform your IT organization’s IT mission-critical needs.
Practice Areas
Advisory
Implement process improvement, optimize people, resources, and budgets, and manage programs on a long-term basis.
Cloud Services
Approach each requirement with the concept that Cloud solutions can be designed, deployed, and managed with elasticity in mind.
Cybersecurity
Ensure safety and security on networks, in storage solutions, in application development and with personnel.
Service Desk
Handle helpdesk and other IT support services allowing customers to focus on their core mission.
Insurance Services
Optimize core system implementations for insurance carriers focusing on the most complex and manual areas.
IT Modernization
Modernize even the most obsolete infrastructure with solutions to succeed now, and optimize with a roadmap for the future.
Managed Services
Recruit and deploy highly qualified candidates who have the right skills for the job – including secret and top-secret clearances.
Network Engineering
Install, manage, and support safe and effective networks at scale to build strong systems and defenses with critical infrastructure.