Message from the President
The Top 10 Federal Human Capital Trends to Watch
I recently read a study done in 2018 titled Federal Human Capital Trends to Watch. Below are the top 10 trends they listed:
- Push for IT modernization
- Increased importance of analytics
- Continued momentum for automating performance management
- Emphasis on employee engagement and experience
- Budgetary pressure
- A connected workforce
- Increasing age of the workforce
- Push to “run government like a business”
- Pressure on enhancing security
- Focus on AI (Artificial Intelligence)
What I found interesting about this list is how the top 10 trends are all interrelated. For example, the push for IT modernization and increasing age of the workforce are related. A huge challenge to IT modernization efforts is the lack of available historical knowledge. Undocumented systems force the government to rely on key individuals that possess expert knowledge of those systems. As those individuals age, the risk that those resources move into retirement (leaving the government with undocumented systems) goes up, creating barriers to IT modernization efforts.
The emphasis on employee engagement and experience directly relates to a connected workforce. A huge challenge to creating an employee-engaged environment is the ability to work remotely, or teleworking. While technology creates the opportunity to work from virtually anywhere, how do we extend an organization to a distributed and remote workforce that allows our employees to still feel connected?
The second trend cites the importance of analytics while the eighth trend lists the push to run government like a business. It can be difficult to determine which specific analytics are meaningful to an organization. The third trend mentions continued momentum for automating performance management, the tenth says a focus on AI (Artificial Intelligence), and the ninth states pressure on enhancing security. In the cyber security field, it can be challenging to determine what security tasks are best suited for humans and which tasks can be handled through automated software via AI. Going forward, we will need our aging workforce to help the government adequately document systems. Doing this will help the government make the transition from current architecture to what it will be in a timely, non-disruptive way.
Going forward, we will need to measure the workforce’s connectedness to determine how remote environment can be managed from anywhere while still providing onsite-like connectedness. Going forward, we will need to establish KPIs (key performance indicators) so we can compare performance analytics to them and measure the ability to run government like a business. Finally, going forward we will need the cyber security workforce to document their activity and work as partners. This will help to determine where efficiencies can be gained through non-human automation and what cyber security functions must be handled by humans.
President at Chameleon Integrated Services
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