Clients

Federal Customers

 

United States Department of Agriculture

Client: Information Technology Services
Location: Washington, DC
Website: http://www.ocio.usda.gov
Description:

Provides on-site day to day technical and customer support, system and network administration to the United States Department of Agriculture (USDA) Information Technology Services (ITS) Technical Support Division, (TSD) Large Office, Washington, DC, Maryland and Virginia (WDCLO) On-site work is performed at the National Headquarters (NHQ) offices in Washington, D.C., Alexandria, VA, and Beltsville, MD. IT support for LAN administration; database administration support for Microsoft SQL and Oracle database; support for Print and Fax servers; support for Storage Area Network; support for Mac PCs and printers; support for moving IT Equipments; support for ESRI technologies including Arc View, ArcInfo, ArcGIS; CCE Windows Systems; Security Support for all ITS infrastructure and network components including systems located other than the current physical location; service desk administration. Perform daily, incremental, weekly, monthly and complete server backup; regularly Monitor system backup to ensure data validity; system administration, hardware and software troubleshooting; hardware repairs; resolving Security Issues; IT equipment moves, (i.e., personal computers, printers, facsimile machines, and servers); packaging/identifying extraneous equipment for storage or reassignment; shipping and receiving IT equipment; disconnecting and reconnecting cables to remove excess.

United States Department of Agriculture

Client: National Information Technology Center
Location:Kansas City, Mo and Washington, DC
Website: http://www.ocio.usda.gov/nitc/index.html
Description:

Provide on-site operational support services at the USDA National Information Technology Center (NITC) located in Kansas City, MO and Washington D.C. Perform contract support services for Supervision/Management (all locations), Customer Service (all locations), Tape/Library Functions (all locations), Tape Operations (all locations), GSA TOPS (NITC-KC only), Print Shop/Interface Printer Mainframe Functions (all locations), Computer Room Management (NITC-WDC), Security Functions (NITC-WDC), Tape backup monitoring and processing (NITC-WDC), Hardware maintenance/Computer center (NITC-GWCC and NITC S-100), Software maintenance (NITC-GWCC), and Express/Overnight Delivery packages (NITC-KC) operations

Defense Information Systems Agency

Client: Defense Information Technology Contracting Organization
Location: Scott AFB, IL
Website: http://www.disa.mil
Description:

Manage and maintain DITCO Video Teleconferencing Systems; coordinate with customers to maintain and schedule VTC sessions with other sites; maintaining a scheduling calendar and ensuring that equipment is setup and tested prior to scheduled start time of each conference; coordinate with other VTC sites worldwide to schedule point-to-point or multi-point conferences perform testing and troubleshooting prior to each scheduled conference to ensure reliable communication is available prior to start of VTC; perform any necessary diagnostics and troubleshooting and determine appropriate problem resolution; responsible for ensuring COR and appropriate maintenance personnel are notified; complete testing after completion of maintenance to validate successful completion of repairs Assist DITCO technical personnel in providing instruction, diagnosis, analysis and problem resolution of problems reported to the Help Desk. Provide Command, Control, Communications and Computer Systems (C4S) technical support services to assist government personnel in installation, configuration, troubleshooting and maintenance of PC workstations and servers. Provide security support for operation and maintenance of command and control communications. Provide on-site operational support services at the USDA National Information Technology Center (NITC) located in Kansas City, MO and Washington D.C. Perform contract support services for Supervision/Management (all locations), Customer Service (all locations), Tape/Library Functions (all locations), Tape Operations (all locations), GSA TOPS (NITC-KC only), Print Shop/Interface Printer Mainframe Functions (all locations), Computer Room Management (NITC-WDC), Security Functions (NITC-WDC), Tape backup monitoring and processing (NITC-WDC), Hardware maintenance/Computer center (NITC-GWCC and NITC S-100), Software maintenance (NITC-GWCC), and Express/Overnight Delivery packages (NITC-KC) operations.

 

Department of Army

Client: U.S. Army Information Support Activity
Location: St. Louis, MO
Website: http://www.army.mil
Description:

Provide on-site Information Technology support for the United States Army Information Support Activity-St. Louis (ISA-St. Louis), St. Louis, MO in support of the ARADMD at the Human Resources Command (HRC-STL).Perform systems analysis, program maintenance and development for Active Guard Reserve Management Information System.

State Customers

 

State of Illinois

Client: Illinois Department of Children and Family Services
Location: Springfield, IL
Website: http://www.state.il.us/dcfs/index.shtml
Description:

As a subcontractor, assist Department of Children and Family Services (DCFS) technical personnel in providing instruction, diagnosis, analysis and problem resolution of problems reported to the DCFS Help Desk and Operations Center.Provide Communications and Computer Systemstechnical support services to assist government personnel in installation, configuration, troubleshooting and maintenance of PC workstations and servers.

 

State of Illinois

Client: Illinois Department of Public Health
Location: Springfield, IL
Website: http://www.idph.state.il.us
Description:

As a subcontractor, assist Illinois Department of Public Health technical personnel in providing instruction, diagnosis, analysis and problem resolution of problems reported with the Illinois National Electronic Disease Surveillance System (INEDSS).Provide Systems Development/Integration technical support services to assist government personnel in installation, configuration, troubleshooting and maintenance of software and web-based applications.

Commercial

 

Electronic Data Systems Corporation (EDS)

Client: Electronic Data Systems Corporation (EDS)
Location: Plano, TX
Website: http://www.eds.com
Description:

As a subcontractor, provides a wide range of Information Technology (IT) developmental and IT support services for the United States Department of Agriculture’s(USDA), Farm Service Agency (FSA). Provides support in the IT development, migration and support of systems that meet the business and program needs for FSA. Provides support in all of the functional areas covering the spectrum from local microcomputer applications to large-scale integrated systems (webbased or mainframe) and involving a variety of software languages .

 

Unisys Corporation

Client: Unisys Corporation
Location: Reston, VA
Website: http://www.unisys.com
Description:

The Unisys/Chameleon team provides support and maintenance for USDA distributed systems and their associated networks as well as monitors Web Farm security features such as firewalls, intrusion detection systems, virus protection, and security logs. Also, perform vulnerability, threat, and security assessments for Web Farm operations ensuring the systems are secure. Conduct information systems security evaluations, local and network system audits and reviews, and risk assessments. Participate in research, development, documentation, and coordination information assurance and information security documents for USDA distributed systems to ensure they comply with the USDA information security requirements. Provide technical advice to Unisys and USDA program managers and participated in the draft security and accreditation policies for system development and web farm computer networks.

 

Computer Science Corporation

Client: Computer Science Corporation (CSC)
Location: Falls Church, VA
Website: http://www.csc.com
Description:

As a subcontractor to CSC,provide broad technical and analytical tools, to support and improve policy development, management and administration, and to improve the operation of systems to USTRANSCOM.

Non Profit

 

Voices For Children

Client: Voices For Children
Location: St. Louis, MO
Website: http://www.voicesforchildrenstl.org
Description:

Provided Information Technology support to includedevelopment, testing, and implementation of data entry fields and updating, testing, and implementation of queries and reports identified by Voices for Children staff.